Account Administration Associate
About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.
About the Role
We are looking for driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services. In the AAA role in the Servicing department, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our existing customers and third parties across multiple loan products.
Your effective communication, task-driven problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions across multiple product lines with knowledge and empathy.
What You’ll Do
Be the first point of contact and promote brand recognition by ensuring unrivaled support to our customers via email and outbound calls
Handle customer and third-party inquiries via omnichannel communication with exceptional customer service for all of Figure’s products
Educate customers on servicing processes and procedures with knowledge and enthusiasm
Conduct loan administration duties such as loan documentation reviews/requests, payment assistance processing, etc.
Gather key insights and assist in process improvement for Figure’s products and services and the impact on our customer experience
Collaborate and process requests from other Figure internal operational departments
Provide technical support and troubleshooting on a variety of potential issues
Contribute to an exciting and vibrant office environment and team dynamic
What We Look For
1+ years in a customer-facing or administration role
BA/BS from an accredited university preferred with
Proven background in being a dependable and reliable team player
Customer service experience with loan products such as HELOC, Mortgage, Personal Loans preferred
2 years of loan administration functions (Escrow, subordinations, payments, etc) preferred
Flexibility and adaptability to ongoing refinements in process and structure
Confident, friendly, and compassionate communication skills
Successfully complete the required compliance training
A positive and problem-solving approach to customer service
Ability to instill trust and rapport with customers
Process-driven organizational skills
A quick and flexible learning style with the ability to navigate new technology platforms
Adhere to all company security policies and data handling procedures.
Complete mandatory security awareness training within required timeframes.
Promptly report any suspected security incidents or suspicious activity to the Security team.
Salary
Earn up to $59,800 a year in total compensation
15% annual bonus target, paid monthly
This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.
Benefits
Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plansCompany HSA, FSA, Dependent Care FSA, 401(k), and commuter benefitsEmployer-paid life and disability insurance11 observed holidays and PTO planUp to 12 weeks of paid family leaveContinuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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